Terms of Service urn-cremation.com



Orders placed on the server engage the customer upon receipt by our customer service command and its regulation. An article can be booked by phone. The placing of an order implies full and unconditional acceptance of the buyer to general conditions of sale to the exclusion of any other document issued by the company urn-cremation.com, which would have an indicative value . All orders for items placed on our site are processed in the morning and immediately sent if the corresponding payment has been validated by the bank. All other orders (payment invalidated by the bank, delivery address, billing address with (s) postcard (s) or invalid email (s) or incomplete (s)) will be automatically canceled your eventual settlement and no amount will be charged. We do not refund against shipments.


Participation shipping is indicated when ordering (usually 9 euros). Exceeding the delivery time does not give rise to damages.


urn-cremation.com may change its prices at any time. Thus, any printed order form from this site only has a validity of 15 days from its date of issue. In case this period is exceeded and if the order has not been confirmed, the order will be honored as new conditions. Regulation of the order is payable in advance for the amount of the order, in one installment.


Under Article L121-16 of the Consumer Code, the customer has a period of seven days after the delivery of his order to return products urn-cremation.com for exchange or refund, without penalty, except the cost of return. The returned product must not have been installed and remained packed. Apart from the electronic order form that the client can maintain at the time of order, an invoice will be on request, sent to the client within fifteen days. In case of non-delivery, the buyer must make a claim urn-cremation.com as quickly as possible. After investigation, a decision will be made for follow-up events: reimbursement, maintaining order, ... The order is taken into account by Funeral-urne.fr after confirmation of payment. Complaints regarding the delivered product, quality or non-compliance of the product and / or selection of floral, must be made up within 2 days of delivery. Any resumption of the delivered product must first be an agreement from urn-cremation.com.

If you have questions, do not hesitate to contact us.

WARRANTIES urn-cremation.com

1 - GUARANTEE OF GOOD FAITH We guarantee the best possible quality for all our supplies. Any claim for non-compliance must be submitted in writing within 7 days of receipt of the order.

2 - GUARANTEE THE SECURITY OF TRANSACTIONS urn-cremation.com is committed to securing transactions from its website. We use to get the Paypal site that secures data encryption of your credit card.

3 - GUARANTEE OF PRIVACY urn-cremation.com agrees not to transmit any reason the details of its clients, nor the recipients transmitted by them, unless the provider responsible for the command.

4-PRIVACY The Company is committed urn-cremation.com maintain respect and protect your privacy. urn-cremation.com is registered as an ethical company and participates in working groups on associative values.

1) NATURE OF COLLECTED INFORMATION: Any information the precise identity of the buyer and recipient of the order: For individuals: full name, complete address, phone number, email address. For legal persons: The name, registered office address, telephone number.

2) WHY THIS INFORMATION IS COLLECTED: All information collected is used solely to honor and fulfill the order. It is not disclosed to anyone outside providers and florists charge to execute the command locally or remotely.

3) USE OF INFORMATION: The recipient information are typically used for the delivery. Phone numbers and email addresses are used in the following cases: - Request for precision control - An application and additional information directly related to the control - Lack of control of the recipient upon delivery. In accordance with the Data Protection Act, we inform you that the collection of information for which entry is mandatory, is required to process your request. You have a right to access, modify, rectify and delete data concerning you. You can exercise: By writing to us at the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.. Any order placed won the support of the client, and without limitation, the General Terms and Conditions of urn-cremation.com that outweighs all adverse conditions. You acknowledge having read and accepted irrevocably and unconditionally whole, by clicking on the confirmation page of your booking or order. Any dispute concerning the sale (price, Terms and Conditions, product ...) will be subject to French law before the Commercial Court of Aix en Provence.

1 avenue Jeanne d'ARC
38100 Grenoble - FRANCE
+33 6 51 73 30 05
This email address is being protected from spambots. You need JavaScript enabled to view it.


Article 1 - Deliveries:

urn-cremation.com you book at your choice. Your order will be delivered to the address you provided during checkout. Delivery times can be specified for certain products are only indicative and may be modified; urn-cremation.com not be held responsible for any consequences of late delivery or loss of parcels from the carrier. In case of non-receipt of a parcel within the time specified, an investigation is conducted with the carrier and may take several days (eg 21 days in the post). During this period, no refund or return will be made. Specific consent, no delivery is made before payment. In addition, each shipment of material is ensured by value declared mail. All shipments are insured at market value. You can track your parcel by logging on http://www.colissimo.fr

Article 2 - Shipping Rates:

Participation shipping is indicated by each item in your order (about 9 euros). Exceeding the delivery time does not give rise to damages.

Article 3 - Returns:

The customer may, within seven days after the date of delivery to return the product urn-cremation.com for exchange or refund. It will return to "return to sender" and under its responsibility, except error Funeriare urne.fr. No returns will be accepted if it has not been approved by urn-cremation.com. To request a return, thank you to contact us, email: This email address is being protected from spambots. You need JavaScript enabled to view it. or tel +33 6 72 83 78 01 specifying the order number, the (or) reference (s) and your availability schedule to you with a return number. The product must be absolutely intact in its original packaging with all accessories and documentation.


Any question? contact us: +336 51 73 30 05 (Monday to Friday, 9h - 18h)

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Funeraire Urne - 1 avenue Jeanne d'Arc -38100 Grenoble -France.