Help : Customer Care

 Customer service

By email: urn.cremation@gmail.com (We answer all your questions within 24 hours)

By telephone: +336 51 73 30 05

Opening hours: 09:00-18:00 Local French time from monday to friday : It's mean call the morning if you are from USA or Canada. :) 
We speak English. 

 

The payment on the site can be done in:

-          credit card

-          PayPal

 

FAQ Delivery & returns

Cremation-urn.com delivers to the address of your choice.

Your order will be delivered to the address you provided during checkout. Delivery time can be specified for certain products as a rough guide. Except a clear prior agreement, no delivery can be made before payment.

With PayPal, all shipments are insured at market value.

The customer may within 7 days after the date of delivery return the product for exchange or reimbursement. To request a return, please contact us, not forgetting to provide the order number, reference(s) and reason. We will send you a return number. Tha way back cost will be pay by cremation-urn.com

 The product must be returned in its original packaging with all accessories and information.

Any question? contact us: +336 51 73 30 05 (Monday to Friday, 9h - 18h)